Support Center

    Support Topics

    • Registering on AlignerBase
    • Signing into your Dashboard
    • The Main Dashboard+
    • The Patients Dashboard+
    • The Orders Dashboard+
    • Billing & Invoicing+
    • The Profile Dashboard+

Understanding the Billing & Invoicing Dashboard

Keep your finances organized by viewing or changing your plan, updating billing information, and reviewing past invoices and receipts - all from the Billing and Invoicing Dashboard.

Section: Plans

To view pricing and your billing plan, there is a Billing & Invoicing section that can be viewed from the left navigation pane.

For each new user that signs up, there is a free trial period that allows 1 free order. (This is for a limited time)

Once the trial period ends, all users are automatically shifted to the Pay As You Go plan which is listed in this section with pricing. However, users can also opt for the Enterprise Plan instead of Pay As You Go from this section.

If you opt to subscribe to the Enterprise plan, once you pay, you will be asked to add details about your Facility immediately or do it later. A Facility is your organization which can be either, a doctor's office, lab, clinic or more.

The Plan that is currently set for your account is highlighted with a green button.

Section: Upcoming Bill

In this section, you will see an estimation of your upcoming bill with a detailed breakdown of your charges. This does not include any taxes which might be applicable.

For each new user that signs up, there is a free trial period that allows 1 free order. (This is for a limited time)

Section: Receipts and Invoices

Here you can view all the receipts and invoices for your account at AlignerBase along with their status. You can view the individual receipt as well as the corresponding order from this section.

You can filter receipts within a date range or with different invoice types.

Section: Payment Method

This section will let you view your payment details that you entered when creating an account. You can update and add new methods from this section. Payment methods may only be deleted once a new payment method has been added and made 'default'.

Section: Credits

For users under the monthly plan, they will have credits carried forward if they don't utilize all their subscription amount within a month.

More, AlignerBase has discretion of awarding credits to users which can be viewed from this section as well.