Support Center

    Support Topics

    • Registering on AlignerBase
    • Signing into your Dashboard
    • The Main Dashboard+
    • The Patients Dashboard+
    • The Orders Dashboard+
    • Billing & Invoicing+
    • The Profile Dashboard+

Understanding the Profile Dashboard

Take control of your personal and business information, specify production and treatment preferences, and add new account users to streamline your experience with the Profile Dashboard.

Once you click on Profile, it will take you to the User Information section in the Profile page, where you can view the details regarding your account that you entered at sign-up. You can edit it here if you wish to update.

Title: Adding Business Details

Step 1 - Navigate to the Profile page by clicking on Profile on the left navigation pane in the main dashboard.

Step 2 - From the top navigation, click on Business Details and Users.

Step 3 - Fill in the preliminary details regarding your Business Details and Users and click on update. Users are also asked to add business details details after subscribing but they can choose to do it later as well.

Step 4 - You can also add in Additional User Accounts through this section as well.

Title: Additional User Accounts

Step 1 - Navigate to the Profile page by clicking on Profile on the left navigation pane in the main dashboard.

Step 2 - From the top navigation, click on Business Details and Users.

Step 3 - Right after your business details, you will see the Business Details and Users section. Here you can click on "Additional User Accounts".

Step 4 - After clicking on Add new user accounts, fill in the details for the user. Mandatory information includes, title, full name and an email address.

Step 5 - Once you add a new user, the user then has to accept the invite by checking his / her email and clicking on the activation link.

It is important to note that the managing account will be the first one who has added other users. The billing and access management of user will be only through the main account.

Title: Understanding and Updating Preferences

For each user, there are unique preferences that can be set through the Preferences section within the Profile page.

These preferences are important to set before placing an order as these will affect the overall treatment plan outcome.

The preferences are further divided into following sections:

Production Preferences
  • Print Ready STL Files
    • Users can choose:
      • Solid Models
      • Solid Models with Support Bar
      • Hollow Models with Open Base
      • Open Hollow Models with Support Bar
  • Tray Number On Teeth
    • Users can choose:
      • On First Molar
      • On Second Molar
      • Add Tray Number to Model ID Tag
      • No Tray Number on Teeth
  • ID Tag Placement
    • Users can choose:
      • Base - Patients Right Quadrant
      • At the bottom of the model
  • ID Tag Text
    • Users can choose:
      • Patient Full Name
      • No ID Tag
      • First Name + Step Number + U/L Indicator
Treatment Preferences

These preferences are focused on how AlignerBase technicians proceed with your orders. The information set here will let our technicians know how to setup your treatment plans.

Before you place an order, we highly suggest you set these preferences to your desired options.

Below, you can see a complete list of treatment preferences available for you to configure.

  • Movement Velocity:
    • Clinicians can modify and set the movement velocity according to their preferred requirements.
      • Option 1 (Default): Standard movement per tooth, per step - 0.3 mm translation, intrusion, and extrusion. 3 degrees rotation
      • Option 2: Reduced movement per tooth, per step (will result in an increase in the # of aligners) - 0.2 mm translation, intrusion, and extrusion. 2 degrees rotation.
  • Wear Schedule:
    • Depending upon the individual circumstances, a preference of either 1-, 2-, or 3-week wear schedule can be set.
      • Option 1 (Default): 2 Weeks
      • Option 2: 1 Week
      • Option 2: 3 Weeks
  • IPR Timing:
    • IPR can be set only on odd steps when interproximal surfaces are positioned properly.
      • Option 1 (Default): Delay IPR to step 3
      • No delay for IPR
  • IPR Maximum:
    • If the amount of IPR performed is less, you will have more predictable control over tooth movement.
      • Option 1 (Default): 0.60 mm for all teeth
      • Option 2: 0.30 mm for anterior teeth, 0.60 mm for posterior teeth
  • Anterior Torque:
    • Anterior torque is the rotation of an anterior tooth on its long axis, especially the movement of the apical portions of the teeth by use of orthodontic appliances
      • Option 1 (Default): Standard cases: apply approximately 10 degrees of positive torque - Class III cases: retrocline lower anteriors with IPR, overcorrect upper anterior positive torque
  • Posterior Torque:
    • Posterior torque is the rotation of a posterior tooth on its long axis, especially the movement of the apical portions of the teeth by use of orthodontic appliances.
      • Option 1 (Default): Minimal change only to improve occlusion
      • Option 2: Upright upper posterior teeth and apply slight negative torque on lower posteriors.
      • Option 3: Upright lower posterior teeth and apply slight positive torque on upper posteriors.
  • Expansion:
    • The better/more anchorage the more expansion that can be achieved. Premolars biologically allow for more expansion than molars.
      • Option 1 (Default): Expansion of canines to 1st molars combined with anterior protrusion. No expansion in 2nd & 3rd molars. Maximum 2 mm per quadrant
      • Option 2: Expansion of canines to premolars and hold other teeth as anchors. Maximum 3mm per quadrant.
  • Class II Corrections:
    • If the mesial-buccal cusp of the upper first molar is anterior to this groove, by the width of a premolar of more, it's considered a Class II molar relationship
      • Option 1 (Default): Upper molar distalization with sequential movement
      • Option 2: If correction is planned with elastics or surgery, move molars to Class I occlusion before the start of the setup using Arch Correction Simulation.
  • Smile Arc:
    • The Smile Arc (how the biting edges of the upper teeth 'flow' along the curvature of the lower lip line) can be used as guidance to help establish an ideal for how the teeth should look when the patient smiles.
      • Option 1 (Default): Follow lip guidance based on frontal smiling picture
      • Option 2: Align and level following ideal occlusion, no lip guidance
  • Occlusion:
    • The ideal goal for occlusion is to have a cusp-fossa relationship when the teeth are brought into contact.
      • Option 1 (Default): Cusp to fossa occlusion with light, even contacts throughout the arch
      • Option 2: Light contacts in the posterior with no anterior contacts.
      • Option 3: Heavy contacts in the posterior with no anterior contacts.
  • Curve of Spee:
    • Curve of Spee is the curvature of the mandibular occlusal plane beginning at the canine and following the buccal cusps of the posterior teeth, continuing to the terminal molar. Correction of the Curve of Spee is up to the Clinician & the treatment goals for the case.
      • Option 1 (Default): Idealize Curve of Spee by combination of tipping, intrusion, and extrusion
      • Option 2: Improve occlusion, but do not correct Curve of Spee unless requested on prescription
  • Virtual C Chain:
    • A Virtual C-Chain is where any existing spaces (at a specific step of treatment) are closed. Virtual C-Chains are usually planned and used at the end of treatment.
      • Option 1 (Default): Place only when requested on prescription. Default placement on last 2 steps.
      • Option 2: Perform Virtual C-Chain on all cases to tighten spaces.
      • Option 3: When performing a Virtual C-Chain, remove attachments before C-Chain steps.
  • First Molars:
    • First Molars play a pivotal role in the maintenance of the arch form and proper occlusal schemes. Establishing a preference for the approach you would like to take for first molars in your treatment setups is important for treatment planning purposes.
      • Option 1 (Default): Improve if needed to establish better occlusion
      • Option 2: Do not move 1st molars
  • Second & Third Molars:
    • Molars (depending on the amount and required movements needed) can be difficult to move with clear aligners alone. It's important to have a clear plan in your treatment preferences for how you want to approach 2nd and 3rd molars in your treatment setups.
      • Option 1 (Default): Improve if needed to establish better occlusion
      • Option 2: Do not move 2nd & 3rd molars
  • Overjet & Overbite:
    • Overjet is an increased projection of the upper teeth in front of the lower teeth, usually measured parallel to the occlusal plane.
      Overbite is an increased vertical overlapping of the mandibular anterior teeth by the maxillary anterior teeth, usually measured perpendicular to the occlusal plane.
      • Option 1 (Default): Set to ideal overjet (1.5 - 2 mm) with light contacts
      • Option 2: Set overjet to (2 - 3 mm) but with slight overbite and no anterior contacts
  • Mild - Moderate Crowding:
    • Crowding is a condition where the teeth are too close together & have abnormal positions such as overlapping, displacement in various directions, or torsion.

      Up to 3mm of crowding is considered mild and beyond 6mm is considered severe.
      • Option 1 (Default): Expand canines & premolar regions, place IPR as needed, and apply anterior protrusion.
      • Option 2: Expand canines, premolar regions, and first molars. Place IPR as needed, but no anterior protrusion.
  • Moderate - Severe Crowding (Class II):
    • Crowding is a condition where the teeth are too close together & have abnormal positions such as overlapping, displacement in various directions, or torsion.

      Beyond 6mm of crowding is considered severe.
      • Option 1 (Default): Expand canines & premolar regions, & first molars distalization of up to 1-2mm no 3rd molars. Place IPR as needed, & place anterior round tripping as needed.
      • Option 2: Expand canines & premolar regions, and first molars distalization of up to 1-2 mm, no 3rd molars. Place IPR as needed, but no anterior round tripping.
      • Option 3: Expand canines & premolar regions, and first molars distalization of up to 1-2mm no 3rd molars. Place anterior round tripping as needed, but no IPR.
  • Engager Protocols - Deep Bite:
    • Some malocclusions need more anchorage, so we provide alternative options for placing engagers on the teeth for better control when needed.
      • Option 1 (Default): Rectangular engagers on 1 and 2 premolars and no engagers on anterior teeth
      • Option 2: Engagers on anterior teeth and no engagers on posterior teeth.
      • Option 3: No engagers at all.
  • Engager Protocols - Open Bite:
    • Some malocclusions need more anchorage, so we provide alternative options for placing engagers on the teeth for better control when needed.
      • Option 1 (Default): Rectangular engagers on anterior teeth and no engagers on posterior
      • Option 2: Engagers on premolars, canines and incisors
      • Option 3: No engagers at all.
  • Engager Timing:
    • The step where engagers will begin being placed in the treatment.
      • Option 1 (Default): Delay and place at step 3 and keep until end of each arch's treatment
      • Option 2: Place only when requested on prescription
      • Option 3: Place at step 1 and keep all engagers until end of treatment.
  • Engager Size:
    • ClearCorrect offers different engager sizes for better fit according to the anatomy of the tooth and to improve anchorage.
      • Option 1 (Default): 3mm
      • Option 2: 2mm
      • Option 3: 4mm
  • Engager Beveling:
    • Beveling is applied to redirect force and tooth movement. Depending on where the beveling is placed you can redirect the alignment of force for tooth movement.
      • Option 1 (Default): Position beveled edge towards incisal.
      • Option 2: [Free text field] Additional notes.
  • Additional Treatment Preferences Notes:
Title: How to Change Password

Step 1 - In order to change your password, you must be logged in.

Step 2 - From the main dashboard through the left navigation pane, click on Change Password.

Step 3 - You would now be required to input your existing password as well as the new one.

For security, your password must have:

  • Minimum 8 characters
  • A special character (!@#$%^&*)
  • A capital (uppercase) letter (A-Z)
  • A number (0-9)